Payment
Click on the “Buy now” button on the Buy a book page and you will be transferred to a Paypal log-in page, where:
a) If you have a Paypal account you can log in to pay for a book.
b) If you do not have a Paypal account, you can click on the “Check Out as a Guest” button and then fill in your details before completing the transaction.
Once you have entered your details and completed the transaction you will be returned to the FactorUK website.
You can also purchase a book by cheque, made payable to FactorUK. Send your cheque and request for a book or books, not forgetting to add your name and address to:
Factor UK, 1 Gordon Road, Redhill, Surrey RH1 2HU
Delivery
UK transactions will be delivered by first-class post. Allow up to an estimated five working days for delivery.
International buyers will be required to pay for airmail postage. Select your delivery destination on the drop-down menu and the rate will be added to your total.
If your destination is not on the drop-down menu, send an email to neil.randon@factoruk.com with your name and address and we will send you airmail pricing and details on how to pay.
Allow at least 28 days for delivery to the EU and worldwide orders.
Returns
If you are not entirely satisfied with the quality of your purchase, please contact FactorUK by email at info@factoruk.com.
You can return defective items in their original condition within 14 days of receipt. FactorUK will issue a full refund, excluding the original delivery charge (if purchased in the UK). The item is the responsibility of the customer until it arrives at FactorUK and so it is recommended that the original purchase is returned via a delivery service that insures for the value of the item. Delivery charges will only be refunded if the item is defective.
Please re-package books securely and include a copy of the packing envelope address. The return address is:
Factor UK, 1 Gordon Road, Redhill, Surrey RH1 2HU